Services

We specialize in facilitating the request and delivery of military records, such as the DD214 form, on behalf of our customers. Our services include:

• Requesting military files from relevant departments.
• Delivering requested files via mail and email.
• Offering persistent storage of the files for an additional fee.

Services on this website are provided by Honorbyte LLC

Refund and Dispute Policy

Refund Policy:

• Refunds are issued if we are unable to request the file from the relevant department.
• Refund requests must be made within 30 days of the initial order date.

Dispute Resolution:

• All disputes must be escalated via our Contact Form.
• We will review and respond to disputes within 7 business days.
• If the dispute cannot be resolved through our internal process, it may be escalated to mediation or arbitration as required by applicable law.

Cancellation Policy

• Orders can be canceled if they have not been processed yet.
• To cancel an order, please contact us immediately via the Contact Form.

Terms and Conditions

By using our services, you agree to the following terms and conditions:

Service Description:

• We act on behalf of customers to request military files and deliver them as specified.
• We offer additional services, such as persistent file storage, for an added fee.

User Responsibilities:

• Provide accurate and complete information when placing an order.
• Understand and comply with applicable laws regarding the use of requested files.

Limitations of Liability:

• We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services.
• Our maximum liability to you is limited to the amount you paid for the service.

Governing Law:

• These terms and conditions are governed by the laws of WY, USA.

Changes to Policies:

• We reserve the right to update our policies and conditions at any time. Changes will be posted on our website.

Contact Information

For any questions or concerns regarding our policies, please use the Contact Form.

Introduction

We are committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services.

Information We Collect

Personal Information:

• Full name
• Email address
• Mailing address
• Phone number
• Date of birth
• Place of birth
• Social Security Number (SSN)
• Military service details (such as service number, branch, and dates of service)
• Reason for requesting the file

Non-Personal Information:

• Browser type and version
• Operating system
• IP address
• Pages visited on our website
• Time and date of visits

Use of Information

• To provide and maintain our services
• To process your orders and requests
• To communicate with you, including responding to inquiries and providing customer support
• To send you updates, newsletters, and promotional materials (you may opt-out at any time)
• To improve our website and services
• To comply with legal obligations

Information Sharing and Disclosure

• We do not sell, trade, or rent your personal information to third parties.
• We may share your information with trusted third parties who assist us in operating our website and providing our services, as long as those parties agree to keep this information confidential.
• We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to provide our services to you, comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccuracies in your personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us via the Contact Form.

Cookies

Our website uses cookies to enhance your experience. Cookies are small data files that are placed on your device. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us via the Contact Form.